4 – A day in the life (Threads of Gold by Patty Panni)

Twenty-three year old Presley Jacobs lives a very small life. Presley works the 11-7 overnight shift for Optum Technology, a company that provides technical support to corporations and businesses across the country. Presley is a Level 2, or in-depth, analyst. When the help-desk personnel (who take customer calls) cannot resolve an issue, they escalate it...

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Patty Panni

Happily married, retired from a job in the legal profession, I have two 'fur kids' -- a rescue pup named Audrey and an orange tabby named Hobbes. We live in the Memphis, TN area. I'm involved with my local Carnegie Writers Guild, but my passion is for DFW and the lovely writing community Mia has created here. It's the absolute best. It has turned me from an intermittent scribbler of words into a dedicated writer with two first-draft novels under my belt (working on #3), scores of short stories, and a dozen or so poems.

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